Expires 1 day from now
Soft Services Supervisor
full-time
Abuja,
Federal Capital Territory
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Job Summary
The Soft Services Supervisor will oversee soft services operations, ensuring high standards across cleaning, waste management, and landscaping activities in line with SLAs and approved schedules. Drives tenant satisfaction by promptly resolving hygiene-related issues and maintaining excellent standards in all tenant-facing areas. Ensures compliance with policies and SOPs while leading continuous improvement initiatives and supporting audit readiness through structured reporting and performance tracking.
Job Details
Key Responsibilities
1. Soft Services Operations
● Supervise all cleaning, waste management, and landscaping activities, including fully serviced office areas
● Ensure strict adherence to SLAs, approved cleaning schedules, and scope of work
● Conduct daily inspections across common areas, tenant-facing zones, and critical touchpoints
● Monitor vendor performance and enforce service standards
2. Consumables Control & Inventory Management
● Take full ownership of all cleaning consumables (toiletries, chemicals, janitorial supplies, tenant-distributed items)
● Track consumption trends and prevent wastage through effective controls
● Maintain optimal stock levels and ensure zero stock-outs
● Raise and follow through on requisitions in line with budget
● Drive cost optimization through data-driven usage monitoring
3. Quality Assurance & Reporting
● Implement structured cleanliness audit systems and daily checklist inspections
● Ensure minimum cleanliness score of ≥90% across all areas
● Generate weekly and monthly performance reports covering: ○ SLA compliance ○ Audit scores ○ Consumables usage trends ○ Tenant feedback
4. Tenant Experience Management
● Ensure prompt resolution of hygiene-related complaints within SLA timelines
● Maintain high standards across all tenant-facing areas
● Proactively identify and address service gaps impacting tenant satisfaction
5. Compliance & Continuous Improvement
● Ensure full compliance with SOPs, policies, and service standards
● Identify operational gaps and implement continuous improvement initiatives
● Support readiness for audits, inspections, and certifications
Requirements
Education:
Bachelor’s Degree or HND in Facilities Management, Hospitality Management, Business Administration, or related field
Experience:
- 5–7 years’ experience in soft services, housekeeping, or facilities management
- Experience in commercial office buildings, serviced offices, or high-rise developments is strongly preferred.
- Demonstrated experience managing: ○ Cleaning operations ○ Waste management systems ○ Landscaping services ○ Consumables inventory
Key Skills & Competencies
● Strong operational supervision and vendor management capability
● Proven experience implementing audit systems and maintaining ≥90% cleanliness scores
● High proficiency in inventory control and cost management
● Strong reporting and data analysis capability
● Tenant-focused mindset with service excellence orientation
● Good knowledge of SLAs, KPIs, and compliance frameworks
● Effective communication and stakeholder management skills
