Expires 1 day from now
Mailroom Officer
full-time
Abuja,
Federal Capital Territory
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Job Summary
The Mailroom Officer is responsible for the secure, efficient, and accurate handling of all incoming and outgoing mail and parcels within the World Trade Center, Abuja. The role ensures proper logging, sorting, storage, and distribution of items while adhering to global security protocols, international best practices, and local postal regulations.
Job Details
Key Responsibilities
1. Mail & Parcel Handling
○ Receive, log, and process all incoming mail and parcels in the tracking system.
○ Verify details such as company name, recipient, suite/floor, and ensure accurate sorting.
○ Deliver letters to designated mailboxes daily
○ Notify tenants promptly of parcel arrivals and ensure secure handover.
2. Secure Storage & Distribution
○ Safely store parcels, including high-value or diplomatic items, in secured cabinets.
○ Release mail and parcels only upon presentation of valid ID and signature.
○ Maintain proper custody records for special or sensitive deliveries.
3. Outgoing Mail Operations
○ Collect and process outgoing mail daily (last collection at 4:00 PM).
○ Ensure items are properly labeled, stamped, and ready for dispatch.
4. Compliance & Security
○ Follow suspicious package handling protocols, including isolation and escalation to Security.
○ Cooperate with the Security team in monitoring access to the mailroom.
○ Adhere to WTC Global Security Protocols and quarterly anti-tampering drills.
5. Customer Service
○ Provide courteous assistance to tenants during mail and parcel collection.
○ Address misrouted or delayed mail promptly and escalate discrepancies to the Facility Operations Coordinator.
6. Administration
○ Maintain accurate and up-to-date mail logs, pickup forms, and audit records.
○ Support compliance checks and reporting requirements.
Requirements
Qualifications & Skills
Education:
OND/HND/Bachelor’s degree in Business Administration, Logistics, Facility Management, or related field.
Experience: 2+ years of experience in mail handling, logistics, or facility operations.
Skills & Competencies:
○ Strong organizational skills and attention to detail.
○ Knowledge of mailroom operations and basic security protocols.
○ Customer service and communication skills.
○ Basic computer literacy (MS Office, mail tracking/logging systems).
○ Ability to work under pressure and maintain confidentiality
